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Dr Pepper Phone Numbers and Emails

Customer Service Number:

  • (972) 673-7000
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Dr Pepper Email:

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How to Contact Dr Pepper?

Most Popular Number:

(972) 673-7000
Total calls: 343 Issues resolved: 16 Last call: Jan 13, 2025
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PissedConsumer Reporter

Dr Pepper customer support phone number is 972-673-7000. Get in touch with the customer service team to get information about the company’s products, rewards and merch, request a refund or return, address issues with billing and account access. The busiest day to call Dr Pepper is Monday while Sundya is the day with the lowest volume of calls.

If your issue is not time-sensitive, contact the company via email. Dr Pepper email address is consumer.relations@dpsg.com. Customers can also message the company on Twitter, Facebook, Instagram, and YouTube. Alternatively, you can fill out an online form on the Dr Pepper website.

The company’s main office is located in Plano, Texas. Dr Pepper headquarters address is Dr Pepper/Seven Up, Inc., 5301 Legacy Drive, Plano, Texas 75024, United States. Forward your correspondence to this address if you need to reach out to the support team via regular mail.

Dr Pepper customer service agents operate Monday through Friday from 8 am to 7 pm CDT. All consumer inquiries and requests are addressed during these business hours. Please note that Dr Pepper hours of operation can vary during the holidays. For example, the company can be off on Christmas Day, Thanksgiving, and other major holidays.

To get in touch with the customer support representatives via Dr Pepper website, click the “Contact Us” button at the bottom of the page. Afterward, follow the “Write to Us” hyperlink in the “Dr Pepper Snapple Consumer Relations” paragraph. Once you submit the message, one of the Dr Pepper customer support agents will get back to you to resolve your issue.

Dr Pepper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Dr Pepper is 9726737000.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Dr Pepper may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Dr Pepper Website:

Dr Pepper Help Center:

Corporate Office Address:

Dr Pepper/Seven Up, Inc.
5301 Legacy Drive
Plano, Texas 75024
United States

Dr Pepper Rating Based on 287 Reviews

Rating details

2.5
more details
Product or Service Quality
Customer service
Discounts and Special Offers
Website

Rating stats

Rating trend

How Good is Dr Pepper's Customer Service?

Dayton Wog
Dayton Wog
Feels Disappointed | Sep 19, 2024

I called, left a message and heard nothing back because it’s a busy corporation and my 1 unopened can clearly isn’t important to them. It’s just sad aim not valued even after buying a 24 pack of doctor pepper a day.

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Beau J Ulu
Beau J Ulu
Feels Disappointed | Apr 01, 2024

I am not happy

Read full quote
Bryson Hpx
Bryson Hpx
Feels Disappointed | Sep 25, 2023

Price gouging consumer.

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Shamarr Erk
Shamarr Erk
Feels Disappointed | May 30, 2023

It was terrible. I couldn't understand a word the Indian guy was speaking. I asked for someone I could understand and he said not until I give him my card info...

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Denali Soo
Denali Soo
Feels Satisfied | Feb 16, 2023

I was very satisfied with the customer service just wasn’t satisfied with the answer because she explained it would be a couple of months before they would be actually in the stores

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Summary of Dr Pepper Customer Service Calls

813 TOTAL
CALLS
01:38 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dr Pepper?

Request for Information Question:

  • “Help needed”
  • “I need to ask a question”
  • “I need crush grape soda Kroger hasn't had it for a month where can I get it”

Product/ Service Question:

  • “Defective product”
  • “Product contamination”
  • “Complaint!!!”

Payments and Charges Question:

  • “I need a coupon for free 12 pack”
  • “Fraud”
  • “Coupons”

Employment Question:

  • “I have applied for a job at stevens point wi for full time merchandiser”
  • “LOGO MY CAR DOOR FOR ADVERTISEMENT JOB”
  • “Help needed,records employment”

Shipping and Delivery Question:

  • “Wrong delivery on my front porch”
  • “Where is Surgar Dr Pepper”
  • “I used my reward points to get to movie tickets one one day and won the next and I havm still never received my movie tickets in my email please send me my movie tickets”

Account Question:

  • “Verify information”
  • “Verify informationAbout decals put on my car and be paid $500 a week for the advertising put on my car”
  • “Regarding date code for Vernors ginger ale”

Website/ Application Question:

  • “I tried to chat on line but was sent to a website to pay $5 to join & $30 a month. Are you kidding me!!!”
  • “Advertisement to install a Decal on vehicle”
  • “.i was offered a promotion from RC Cola advert saying i was accepted by application to be paid $650:00 weekly to wrap my car with the RC Cola”

Staff Question:

  • “Customer service”
  • “We need service at a business”
  • “Bad customer service”

Return/ Replace Question:

  • “Recipe change”
  • “Received a call from advertising department just returning your call”
  • “New crush pineapple flavor staws is aweful!!! Change it back!!!”

Activation/ Cancellation Question:

  • “Cancel my coffee order”

Other Question:

  • “Death by hearing”
  • “Ide”
  • “Unopened unfilled can of doctor pepper”

Compare Dr Pepper Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Pepsi
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2.4 out of 5
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