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Dr Pepper

Dr Pepper

www.drpepper.com
What is your customer experience with Dr Pepper?

Dr Pepper Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Dr Pepper has a 2.5 star rating from 212 reviews and just 17% would recommend, with overall sentiment mostly negative.

Positive Feedback

Fans cite the familiar taste and variety of flavors, and reviewers value the website and product diversity.

Negative Feedback / Risk Areas

  • Frequent reports of flat or off-tasting cans and bottles mentioned in many Dr Pepper reviews.
  • Complaints about out-of-date or damaged product and empty or crushed cans.
  • Poor response on refunds, exchanges and customer service for product issues.
  • Scam-related incidents using the brand have caused distrust among customers.

Key Takeaways for Future Customers

  • Check expiration dates and open a sample before buying in bulk.
  • Document issues for refunds and reference customer service and Dr Pepper customer complaints when seeking reimbursement.
  • Be cautious of unsolicited checks or decal offers claiming to be from Dr Pepper.
View full overview ›

Media from reviews

Dr Pepper - My two door freezer is not cooling. I already called like a few days ago, but...
Dr Pepper - Odd can in my 12 packDr Pepper - Almost Lost An Eye Products Very UnsafeDr Pepper - Almost Lost An Eye Products Very Unsafe - Image 2Dr Pepper - Almost Lost An Eye Products Very Unsafe - Image 3Dr Pepper - Almost Lost An Eye Products Very Unsafe - Image 4Dr Pepper - Almost Lost An Eye Products Very Unsafe - Image 5
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Show reviews that mention
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Megan A Ggd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fairborn, Ohio

Outdated pop

I had two outdated 12 packs of Diet Dr. Pepper that I got from Family Dollar.

That came from your store. The one pop was expired on December 23rd, 2024, and the other was expired on October 9th, 2025.

View full review
Loss:
$20
Pros:
  • Rest was good
Cons:
  • It was nasty

Preferred solution: Fref diet dr. Pepper

User's recommendation: Pay attention to dates

David B Ciy
map-marker Houston, Texas

Odd taste

I am in the Houston area and I also have noticed a distinct change in the taste of regular Dr. Pepper.

As others have posted here, the flavor is off and it almost tastes flat. I thought it was me and checked all my medications, looking for side effects. My wife suggested it might be the product and when I did a Google search, I found many similar reports. These reports, for the most part, do not indicate the region of the country, so that's why I posted where I am.

I have been drinking Dr. Pepper for as long as I can remember, so I KNOW what it is supposed to taste like.

So..how about it Dr.

Pepper bottler, what did you do? And don't say you didn't change anything, there are too many people reporting the same thing.

View full review
Reason of review:
Bad quality
435 comments
Jermarcus Cxs

I just bought a 12 pack of Dr. Pepper and it’s flat and taste terrible I think I will try a different brand I have wasted so much money waiting for them to fixes the problem so sad

Guest

This isn't the first time this has happened. I've been drinking diet Dr.pepper for years,it's happening more often than not,and with the prices now days,who can afford to just burn money.

The after taste is horrific,it's like there's an iron after taste. It's hard to was off your tongue even. What's the problem Dr.Pepper!???? I may have to switch to a different pop or even to tea.

This is horrific!

WHAT SAY YOU DR.PEPPER??????????? SUPER MAD!!

Guest

It's flat in WI too. Just tastes off for some time now. I've been drinking it for several decades so I know what it is supposed to taste like.

Guest

I moved to Florida and the cans are undrinkable. I been drinking the *** for forty years and I'm throwing the cans out.

Guest

I bought a 12pk at my local safeway from a display showcasing dark berry. I bought the original and as soon as I tasted it I knew something was different.

I wouldn't say that they it was flat but the flavor was definitely not the same as what I've been drinking for 30 some years. It strangely tasted more like berry or cherry. I thought this was psychosomatic since I had just seen the berry flavors on display. The next day I had another from the 12pk and noticed the same odd flavor.

I went to Costco the next day and bout a 36pk thinking maybe these cans would have been older or from a different source. The taste difference was immediate and obvious.

The new 36pk tasted exactly as it should and had no trace of strange berry flavor. Im not sure if this is a cross contamination issue or what but I do hope that they do not decide to change the flavor of original dr pepper!!!

Guest

Yes there is something wrong. I bought 3-8pk bottles and one case was fine and the other 2 are off.

Taste like the syrup is different and less carbonation. Diet Dr.pepper is my favorite but I cant drink it if this is the the new flavor.

Guest

Same thing here, a whole 24 pack wasted because they all taste flat. When I open most of them, they don't even fizz.

I'm going to message Dr. Pepper about it.

Guest

Just opened one on my way to work smelt of straight vinegar what gives took a swig to I’ve been drinking Dr Pepper a long time I’m honestly about to stop if this happens again

Guest

I too have had a couple bottles taste and smell like pure vinegar to the point where I threw the bottles out and spit out the drink.

Guest

I'm 55 and used to drink 3-4 Dr. Pepper's per day, but they have changed the formula in the past six months.

I can't drink it anymore because it tastes AWFUL! I'm REALLY disappointed and changed to Mountain Dew.

Guest

I was beginning to wonder if I had covid so I got tested thank God it was negative but my Dr pepper still tasted weird I have been drinking it since I was 3 years old from Waco Texas I'm now almost 60 this is the first time I've ever not wanted to drink Dr pepper

Guest

Same thing in Georgia. If I wanted flat Mr Pibb I would buy coke products.

I only drink Dr Pepper always have. Its crazy I can buy it from different stores all same.

But get the 15 pack at gas station it taste right. What’s up here?

Guest

I'm so glad that I'm not alone in this. I've been noticing this for the past couple months. It happened last year also and seemed to be fine until recently.

Guest

Agreed!!!

Guest

I did call. I have had a few that have a bad vinegar smell to it.

They just took my info, said they would send me some coupons for free ones. And I've noticed that alot of the caps don't separate the tamper ring, because the retaining tabs aren't there.

The taste isn't there anymore. Think ill be going to mr pibb

Auguste Heg

I definitely get what you're saying. I just sat down and opened a can of Dr.

Pepper and u was so annoyed. To make sure I wasn't going crazy something said good Dr. Pepper tasting different and I start seeing all these post.

Well the last time we went shopping will be our last purchase of it. It just taste flat like I open a can left it in my car for 2 days..Smh

Guest

Same problem in Indiana with Dr. Pepper.

Smell of vinegar when touched to lips. Bottles dated July 18, 2022

Guest

I only drink Dr Pepper, but recently I’ve found that they not only taste bad, and kind of cause a harsh tingling in your mouth, but they also smell bad. Currently I’ve found that pretty much all bottles with the date Jul 18 22 are bad, some with the date in Aug are bad, but it’s very frustrating opening bottle after bottle to find out which is bad and which are ok.

I can’t afford to drink it anymore, I’m spending so much $ on bad soda!!! I’m done!!!

Guest

Taste is definitely off. Fix it!

Guest

The Wife and I are in AggieLand(BCS TEXAS) and now twice that has happened to us… and We also have been drinking Dr Pepper a LONG time… what gives?!?

View more comments (434)
Joel D Pcq
map-marker Spring, Texas

My two door freezer is not cooling. I already called like a few days ago, but nobody showed up.

Dr Pepper - My two door freezer is not cooling. I already called like a few days ago, but...

My two-door freezer is not cooling. I already called a few days ago, like on Thursday, I think, but nobody showed up yet.

View full review

Preferred solution: Freezer repair

LeeAnn R Zrf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What's going on with Dr. PEPPER ???

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I'm a big fan of your Dr. Pepper I've been drinking it for a long time !!

But here in the past 3-4 months every case or 12 pack that I buy has like 2-4 flat cans of pop !!

Not a satisfied customer at all !! With the prices going up on everything this is unacceptable!!!

Sincerely,

NOT A HAPPY CUSTOMER!!

View full review
Pros:
  • Its delicious
Cons:
  • Several flat cans of pop in cases and 11 packs

Preferred solution: Price reduction

Thomas R Yyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Almost Lost An Eye Products Very Unsafe

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Updated by user May 20, 2025

A Coupon For A 12 pack Of Pop Like Really

Original review May 05, 2025

Had A Can Of Dr. Pepper explode In My Face Exploded From the Inside Out About Lost A Eye Could Of Been Really Bad Need To Pull All Pepsi Cans Off Shelves ASAP

View full review
Trecia J Boh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Odd can in my 12 pack

Dr Pepper - Odd can in my 12 pack

I bought 3-12 packs of Diet Dr. Pepper yesterday.

I opened it today and found a spicy Mr.

Pibb inside. I have never had that happen.

View full review
DC C Isv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flat pop

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Dr Pepper has been flat the past few weeks to a month. I've been having to return them and hoping that no more are flat, but I'm running into the same issues.

I'm not sure what is causing this, but I only buy 1 instead of stocking up on it. I usually buy the 4 for 10 or 3 for 11.

They're deals at Dollar General. Buy 1 to test.

View full review
Loss:
$50
Pros:
  • Great taste usually
Cons:
  • Flat pop as of late

Preferred solution: Full refund

User's recommendation: Buy 1 to test out

Rephsie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Squashed cans

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We keep getting crushed cans in our 12 pack of 7 ups. Everytime for the past 3 months or so!!! We shop at Walmart and HEB in Hudson Oaks, Tx

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Brock H Awg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jurassic park drinks

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So I bought the new limited edition for the cans, and Kroger only had the main with them. I was wondering if I could somehow get them or have you all send a can of the flavors I got, which are Dr.

Pepper Strawberry and Cream, Dr. Pepper Cream Soda, Dr.

Pepper Blackberry, and Dr. Pepper Strawberry and Cream Zero Sugar for the Jurassic Park cans.

View full review

User's recommendation: They do really make it good and they make the flavors really good as well so if you wish try something different you should try dr.pepper especially cream soda flavor

Anonymous
map-marker Billings, Montana

Been drinking Dr pepper for as long as I can remember. And all of a sudden it tastes like crap. Why? I say cause some rocket scientist changed the recipe. Why would you do something so stupid? Sugar

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Not happy about you stopping use of the sugar and putting corn syrup. What the?

Why would you do something like that? I'm 66 years old and been drinking Dr pepper since I was a kid.

Have always loved it, not so much anymore. Very unhappy.

View full review

User's recommendation: Don't try it you won't like it. Unless they put the recipe back to the way it has always been made

Anonymous
map-marker Jefferson City, Missouri

Flat Soda

I buy way too many bottles of Diet Dr. Pepper, and lately almost all of them are flat.

I end up throwing them away.

Please fix this issue. Or I may have to go back to Diet Coke.

View full review

User's recommendation: Don't buy until this issue if resolved.

Lamont M Tag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need your help

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To whom it may concern, I need your help. I recently received an email from an individual claiming to represent Dr Pepper.

In this email, they stated that if I apply a Dr Pepper decal to the side of my vehicle for a period of six months, you would compensate me $700 a week. Is this a legitimate offer or is it a scam? Furthermore, they mentioned that a check of $3,750 should arrive on Monday for me to deposit into my account. Upon cashing it, I am supposed to retain $700 and give the remainder to the individual responsible for applying the decal to my vehicle.

I am a fan of Dr Pepper and would willingly participate but I do not wish to get involved in a potential scam.

Could you kindly advise me on the validity of this offer? Thank you.

View full review

Preferred solution: Just a phone call sat thanks

User's recommendation: Be aware

Anonymous
map-marker Atoka, Tennessee

Aspartame is known to be garbage and harmful but, they keep using it. However, if you aren't diabetic and drink sugary soft drinks, you're fine.

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They cancelled the only drink they had, Diet Rite, that both tasted good and was not harmful to diabetics.

View full review

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Ashley A Zcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cut finger opening defective bottle

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Dr Pepper - Cut finger opening defective bottle
Dr Pepper - Cut finger opening defective bottle - Image 2
Updated by user Oct 17, 2024

Never heard from them shows how much they don’t care about their consumers

Original review Sep 30, 2024

The bottle has a defect in the plastic around the neck, leaving a sharp spot. I cut my finger while opening it.

View full review
Pros:
  • Taste great
Cons:
  • Defective bottle
  • Hard to contact customer support

Preferred solution: Full refund

Anonymous
map-marker Atlanta, Georgia

Company that is trying to scam you

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I received a check for almost 2000 dollars saying that if i put your logo on my car i would get paid. I am very upset that people are trying to scam me.

If you want more information please call me. Thanks

Donna Allen

Update

Dr pepper didn't care that people are trying to scam you. Do not cash that check. They disregard my message and threw it away like I was a piece of trash.

The company does not care. WARNING

View full review

User's recommendation: Don't fall for this Scam

William Y Tct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I usually love Dr pepper zero but for the past week every can and bottle has been flat.

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Updated by user Nov 18, 2024

I've never heard back

Original review Nov 03, 2024

I have a remodeling company and everybody drinks Dr. Pepper Zero.

For the past week, I bought six 12 packs of Dr.

Pepper Zero and three six packs of bottles and they've all been flat. I just bought another 12 pack today and they're flat as well.

View full review
Loss:
$39
Pros:
  • I love the taste
Cons:
  • For the past week every drink had been flat

Preferred solution: Full refund

About

Related Companies

Keurig Dr Pepper, Krispy Kreme Doughnuts, Snapple, 7UP, Sunkist Soda

Summary

Dr Pepper is a pepper-style carbonated soft drink manufactured by Dr Pepper Snapple Group, Inc. The company was founded in May 2008. Its headquarters is based Plano, Texas, United States. Dr Pepper was created by Charles Alderton in the 1880s. It was first marketed in the United States of America in 1904. There are several Dr Pepper flavor variations. They include Diet Dr Pepper, Dr Pepper TEN, Cherry Vanilla Dr Pepper, Diet Dr Pepper Cherry, and Diet Caffeine-Free Dr Pepper. All drinks are sold in the United States, Canada, Mexico, Europe, and South Africa. The slogan of Dr Pepper is as follows: "Always One of a Kind".

Dr Pepper reviews and complaints

Dr Pepper is ranked 95 out of 4253 in Beverages category

Area Served

USA, Worldwide

Payment Methods

VISA

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